Captovation Support

Support Contact:

952-835-1500 ext. 2 or
support@captovation.com

Welcome to Captovation^® Capture Support

With a dedicated support staff, Captovation is committed to providing our resellers and end-users with the best support in the industry.

All customers that are current with Software Assurance are eligible to receive Captovation software updates. End-users must consult with their authorized Captovation Reseller to obtain software updates.

Captovation Capture Releases

Feb 8, 2008	Captovation Capture 5.3 has been released and is available from our secure FTP site, please go to ftp.captovation.com/Capture_5 and download the Capture_5_3.zip file. Remember that you will need your company's User ID and Password to access this site. (Contact me if you need this login information.) Also, follow this link to see the list of Capture 5.3 fixes and changes.
Jan 14, 2008	With the release of Capture Version 5.2, Captovation is distributing a new version of Wibu-Key (license manager). We have created a new document that details how to change a client's licensing (Wibu-Key) configuration, which can be viewed here. The eCapture 4.x license change document can be viewed here.
Nov 30, 2007	Captovation Capture Version 5.2 has been released and is available from our secure FTP site. Follow this link to read the list of enhancements and fixes: Captovaton Capture 5.2 Enhancements. Follow this link to see the What's New in Capture 5.2: Capture 5.2 screencast.
Feb 2, 2007	Captovation Capture 5.1 Service Pack 1 has been released and is available from our secure FTP site. Follow this link to read the list of enhancements and fixes: Captovation Capture 5.1 (SP1)
Sep 10, 2006	The FileBound Commit Driver is now available. Contact your reseller to obtain the driver.
August 18, 2006	Captovation Capture 5.1 has been released! Version 5.1 includes major enhancements in Check Capture 5.1, including CAR/LAR and X9.37 Commit Driver options, and incorporates all 5.0 Service Packs.
April 14, 2006	Captovation Capture 5.0 Service Pack 2 has been released! For a full list of enhancements and fixes, follow this link: Captovation Capture 5.0 (SP2).
Nov 8, 2005	Captovation Capture 5.0 Service Pack 1 has been released. To view the list of fixes/enhancements, please click on the following link: Captovation Capture 5.0 (SP1) or for the powerpoint presentation, click here: What's New in Captovation Capture 5.0?
Sep 30, 2005	Release Commit Driver to support IBM CM 8.3
May 16, 2005	Captovation Capture 5.0 release

Product Updates

As of December 31, 2007, Captovation will no longer support eCapture 4.x. Please contact us with any questions.

Obtaining Support

Captovation Capture End-users must first contact their authorized Captovation reseller to obtain support. If necessary, the Captovation reseller will contact Captovation for further assistance in resolving issues.

Captovation Resellers may obtain support via the following methods:

Email support@captovation.com
Phone: 952-835-1500 option 2

Large File Transmission

If you have been asked to send Captovation a large file, please click on the link below and follow the instructions on the page:

http://dropbox.yousendit.com/captovation

Using this service will allow you to send the file to all of Captovation's technical support personnel - support@captovation.com.

Partner Page

Authorized Captovation Resellers can access this page to obtain the following:

Software downloads
Technical Documents
Corporate and product logos
Sales Tools